The system only provided a way to track the complaints. Business Challenges OSPI Needed Powerful Reportingĭue to increasing regulations, special education complaints from parents and attorneys are on the rise OSPI is on track to field nearly 50% more complaints.īut the system the team used to process these complaints, FileMaker Pro, was woefully out of date.
The lead investigator of these complaints, attorney Alyssa Fairbanks of the Special Education Dispute Resolution Team, says she loves her job, as her work directly impacts the lives of the kids who need it most. Part of that role includes investigating complaints regarding special education programs in Washington, which has 165,000 students with disabilities. Client Background The Washington O ffice of Superintendent of Public Instruction (OSPI) oversees K–12 education in the state.
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